On this tab, you can see a list of users who are currently viewing the website.

 

By clicking one of the letters at the top of the page, you can view only those users whose user names begin with the selected letter. Below the letters, you can find a filter. This filter can further limit displayed users according to the specified criteria. The filter can work in two modes between which you can switch by clicking the Display advanced filter or Display simplified filter links respectively.

 

Simplified filter

 

This option offers only one field. Enter an expression into the field to find users according to their User Name, Full Name, E-mail Address or Nickname.

 

Advanced filter

 

The advanced filter offers searching for users based on specific User Name, Full Name, E-mail Address or Nickname values.

 

You can also filter on-line users by the roles to which they belong. To specify roles into either the In roles or Not in roles fields, use the Add roles button to open the role selection dialog. Click OK to confirm the selection. If you have selected more than one user role, you can also select if the displayed users should (not) be members of All or Any of the selected roles.

 

The Display guests option indicates whether individual visitors who are not logged in should be displayed. This is only possible if the on-line user data is stored in the database (can be configured in Site Manager -> Settings -> Security & Membership -> Store on-line users in database). If Contact management is being used on the website, the system also provides the names and e-mail addresses of guests based on the available contact data.

 

The Show hidden users checkbox determines whether the list should include users who are flagged as hidden (e.g. administrators or other internal user accounts).

 

If you select a Score, the value in the given score is shown for each on-line user. Please see the Scoring chapter in the On-line marketing guide to learn more.

 

Kicking a user

 

You can kick authenticated users off the website by clicking the Kick () icon next to one of the listed users. This means that the user is logged out of the website and will not be able to log back in for the duration specified in the Site Manager -> Settings -> Security & Membership -> Deny login interval setting.

 

When the on-line user data is stored in the database, you can view all users who are currently kicked on the Kicked users tab. Otherwise the kicked users are included in the main list with a (kicked) label added in red letters after the given user's name. To revoke a kick, click the Take back () action.

 

Chatting with on-line users

 

Clicking the Initiate chat action next to an on-line user allows you to directly communicate with the given person through a chat window. This can only be done for users who are currently viewing a page containing the Initiated chat web part. Additionally, the Site Manager -> Settings -> Community -> Chat -> Enable support chat setting must be enabled.

 
Additional resources:

 

•Developer's Guide -> Modules -> On-line users -> Overview

•Developer's Guide -> Modules -> Chat